Frequently Asked Questions

Everything you need to know about your Elisa Johnson experience.

When will my order ship?

Standard orders are processed within 2-3 business days. Once shipped, you will receive a confirmation email with tracking information to monitor your delivery.

What is your return policy?

We accept returns on unworn items in their original packaging within 14 days of delivery. Please note that a restocking fee may apply to certain limited edition collections.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.

How should I care for my eyewear?

To maintain the quality of your frames, always store them in the provided protective case and clean the lenses only with a microfiber cloth to avoid scratching.

Can I change or cancel my order?

Because we aim to process orders as quickly as possible, changes or cancellations can only be made within one hour of purchase by contacting our support team.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.