Returns & Exchanges

At Elisa Johnson, we want you to be completely satisfied with your eyewear; if you are not happy with your purchase, we accept returns and exchanges on unworn items within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Place the eyewear in its original designer case and packaging to ensure it remains protected during transit.

• 3.
  Label and Ship

  Download and print your pre-paid shipping label, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned items, your refund will be processed to your original payment method or your exchange will be shipped within 5-7 business days.